What can I do if I don’t get along with my new horse? Double Creek Farm offers several options if your horse is not the right fit for you. We do our best to ascertain every detail of personality traits and training evaluations but sometimes it just is not a good fit, and it is not usually any fault of the buyer, or the seller. Many of the horses sold are sold on behalf of the farm, so once the vet exam period has passed the customers are paid, and we just get a little piece of the sale for marketing and conditioning, so we usually do not have the money on hand to just buy back your horse in most situations. This is an everyday running farm with expenses of 50 plus horses to maintain, so again, we will do our best to accommodate you, but we do not typically have the cash on hand for a traditional refund on suitability and do not offer that... Our vet guidelines are still strictly followed, and we do not pay a consignor until that period has passed, but if there is any other reason on why your horse is not working out, we do offer a few options:
Trade: sometimes if we have another horse at the farm that is more suitable or desirable for what you need we can trade the horse you purchased for the horse you bought. There are variables, some horses do not belong to the farm, for example, but we can discuss what we can do if the situation arises.
Consignment: if the horse you have just simply is not what you want and is not working, we can take them on consignment to resell on your behalf, where board would be discounted ($250 in barn, $150 in pasture) until sold, and no commission will be added to the sale, unless we have to work on any issues or training that the horse needs to be in a sellable condition – again, something we can discuss if this arises. In some situations we can add training or board onto the end at the sale of the horse, but varies from horse to horse.
Things to remember: Horses are not robots, they do have brains and thoughts and feelings much like people do. If they are “acting out” or “acting up” and it is something that was not happening here at the farm, contrary to popular belief, it is NOT that we misrepresent the horse, there is typically an underlying situation that is causing the horse to act or be a certain way. We want happy homes for our horses! I spend timeless hours on the phone and via email answering questions and trying to match the right horse with the right home. We do not usually have issues such as a horse not working out but we realize sometimes that is beyond our control. Lots of factors influence a horses’ behavior, including being in an new environment, a change of environment(pasture vs stall or vice versa) other horses behavior towards them, and – believe it or not – riders can sometimes cause a horse to be insecure or act out. Horses, no matter what level of training or age, always have an adjustment period. Especially horses that have not been moved around a lot, family horses, or horses that just came out of a training program. Some horses adjust in a couple of days, some it takes a few weeks, some can take a month or more. It depends on the comfort level and how safe the horse feels at their new home. We will certainly do our best to keep everyone happy and keep any costs at a minimum. We do not make our sustainment money on consignment horses, we raise horses, so consignment is usually just to help keep things going and help out other clients that cannot market their own horse(work, health, etc) so we try to keep everyone happy, and will do what we can to make sure the horse has the best fit – if its not with you, we will find the home it fits best in.
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